Fixed: OBDSTAR iScan Ducati Execution Failed 33-Security Access Denied

Problem: The OBDSTAR iScan Ducati Motorcycle Diagnostic Scanner is unable to calibrate mileage for a Ducati Scrambler 800 2017. The original mileage should be 2047km, but it always stays on 124218km.

1- I logged out from my account and re login back in.

2- Check for updates

3- Open the app and enter the mileages and the previous error shows up.

4- DSB Error shows up on the dash.

5- I enter the regular app to read the miles and nothing.

 

OBDSTAR iScan Ducati just gave an error screen:

Execution failed(33- The security access denied)

Possible reasons:

  1. The device does not request security access.
  2. The device is not logged in with password.

 

What’s the problem? Please help.

 

 

Solution

  1. Please confirm you’ve purchased the Odometer Recalibration License before any mileage adjustment.
  2. Please update software to the latest version.
  3. Try to calibrate via the first option: Scrambler 800 E3 > 803 > Motorcycle 2015-(User previously selected the 2nd option)

 

 

Thanks to www.obdstartools.eu, the problem was solved!

 

Technical Support

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