To resolve the “Abnormal network connection, please make sure the network has been open!” error on your OBDSTAR X300 Classic G3, you must perform a manual software reset. Since this issue typically persists even after switching to different Wi-Fi networks or hotspots, the solution requires logging out of your account and clearing the VCI cache to refresh the server connection.
Issue Overview
The OBDSTAR X300 G3 may display an “Abnormal network connection” prompt during operation. Users often find that the error remains unresolved even after trying multiple different network environments. This indicates that the problem is not a physical internet failure but a synchronization conflict within the device’s local data.
Resolution Steps
To fix this connectivity error, follow these direct instructions:
- Log Out: Exit your current OBDSTAR account session to reset user authentication.
- Clear VCI Cache: Click on the VCI icon and select the option to clear the cache, removing any corrupted temporary files.
- Re-login: Sign back into your account to establish a fresh, authenticated handshake with the official server.
Technical Summary
- Device: OBDSTAR KEYMASTER G3
- Symptom: Persistent “Abnormal network connection” error regardless of the Wi-Fi source
- Core Solution: Account logout and VCI cache clearance
Technical Support
- Email: sales@obdstartools.eu
- WhatsApp/Mobile/Wechat: +86 15972933706
- Skype: OBDStarTools.eu
- Website: www.obdstartools.eu